Some people are happy with a largely anonymous bank relationship, others - small-business owners in particular would like to know that the first name of their banker is something other than “1300”.
Banks constantly change their focus and delivery of service to small businesses – based mostly around profit centres, and what level of business your particular relationship with them provides to their bottom line.
If you have been in business for more than 10 years – then you would probably be able to count on 2 hands how many “bank managers” (we use that term loosely) you have had to “train” or at least educate on the ins and outs of your business and how it operates.